At Vinted Prints, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 14-day return policy in compliance with the European Union's Consumer Rights Directive.
During the 14-day "cooling-off period," you have the right to cancel your purchase and return the item for a full refund, without providing any reason. To initiate the return process, please inform us of your intention to return the product within 14 days of receiving it. You can do this by emailing us at [insert email address], and we will provide you with instructions on how to proceed.
Please note that you are responsible for the cost of returning the product, unless the product is faulty or not as described, or we have agreed to cover the cost of return shipping. We recommend that you use a trackable shipping service and insure the package, as we cannot be held responsible for lost or damaged returns.
Once we receive the returned product in its original condition, we will process your refund within 14 days. We will refund the full purchase price, including any shipping costs paid by you when placing the order.
Please be aware that certain products, such as custom-made or perishable goods, may not be eligible for return under this policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at firstname.lastname@example.org.